Privacy Policy

True Blue Bets, owned and operated by True Affiliates, is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with applicable data protection and gambling regulatory standards in Australia. True Blue Bets is licensed and regulated by the Costa Rica Gambling Authority and holds a Curaçao license. We implement standard security protocols, including SSL encryption, to ensure your data safety and privacy.

Data Collection

We collect various types of personal information from our users to provide our online pokies services effectively. The types of data we collect include:

• Registration Data: When you create an account, we collect your name, date of birth, address, and contact information.
• Payment Details: We require information necessary to process transactions, including payment method details and transaction history.
• Technical Logs: We automatically collect technical data, such as your IP address, browser type, operating system, and device information. This data helps us manage and improve our platform.

We may also use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our site.

Purpose of Data Usage

The personal data we collect is used for various purposes, including:

• Account Management: We use your information to create and maintain your player account, ensuring that you have access to our online pokies services.
• Marketing Communication: With your consent, we may send you promotional offers, updates, and information about our services.
• Anti-Fraud Checks: We perform checks to prevent fraudulent activities and ensure the integrity of our gaming platform.
• AML Compliance: We are committed to complying with anti-money laundering regulations and may use your data for risk assessment and reporting purposes.
• KYC Procedures: To comply with legal and regulatory requirements, we require verification of your identity, which may involve collecting additional information.

Data Sharing

We may share your personal data with third parties in the following circumstances:

• Disclosure to Payment Providers: We share your information with payment processors to facilitate transactions and manage payment-related queries.
• Verification Partners: We may work with third-party verification services to confirm your identity and prevent fraudulent activities.
• Regulatory Authorities: We may disclose your information to regulatory authorities as required by law or to comply with legal obligations.

We ensure that any third parties with whom we share your data adhere to strict data protection standards and only use your information for specified purposes.

User Rights

As a user, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request restrictions on the processing of your personal data under specific circumstances.

To exercise these rights, please contact our support team.

Cookie Policy

Our website uses cookies to improve functionality and gather analytical data. Cookies help us enhance your experience by remembering your preferences and enabling certain features on our platform. We utilize two types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and allow you to navigate and use its features.
• Analytical Cookies: These cookies collect information about how you use our site, helping us analyze performance and improve our services.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on our website.

Data Security

We take the security of your personal information seriously and implement various security measures to protect your data from unauthorized access, use, or disclosure. Our security protocols include:

• SSL Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your device and our servers.
• Regular Security Audits: We conduct regular audits and assessments to identify and mitigate potential security risks.
• Access Controls: We limit access to personal data to authorized personnel only, ensuring that your information is handled responsibly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we make changes, we will notify you by updating the policy on our website with the revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

For any inquiries regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your concerns and ensuring that your data protection rights are upheld.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as outlined herein.